The following information applies to both the Balboa Theatre and Civic Theatre. Where there are different details for the two Theatres, those are specifics are noted below:
A. San Diego Theatres is a 501(c)(3) nonprofit that serves as a steward of the arts by managing and operating the Civic Theatre and the Balboa Theatres. Our mission is to deliver exceptional performing arts and educational experiences, fosters collaboration and partnerships and creates an accessible place for all to enjoy the arts.
A: Gift certificates are not available at this time.
A: Yes! You can purchase tickets in person at our advance ticket windows on days when we have an event scheduled at Civic Theatre. Advance ticket windows open 2-1/2 hours before an event start time and are located on the bottom level of the Concourse building, across the plaza from Civic Theatre. For more information, visit our How to Buy section.
A: Tickets purchased from any individual, company or website other than the authorized sources of San Diego Theatres Ticketing, Ticketmaster or our partner organizations (San Diego Opera, Broadway San Diego, California Ballet, or La Jolla Music Society) are purchased at your own risk and may be fraudulent, counterfeit or invalid for admission to the performance. San Diego Theatres assumes no liability for these tickets and cannot resolve any disputes involving their use. Tickets may not be re-sold on Theatre premises, including the exterior Plaza areas around both the Balboa Theatre and Civic Theatre. Please contact our Ticketing Service team with any questions. Click Here for full ticket disclaimer information.
A: San Diego Theatres is a non-profit. Facility Fees are utilized to assist in funding the operation and maintenance of the historic Balboa Theatre and the Civic Theatre. These fees are also utilized to fund capital repair, replacement and improvements within the venues. If you buy from San Diego Theatres windows, you will not be charged per ticket convenience charges and order processing fees from Ticketmaster.
A: The availability of discounts is determined by the individual event producers and presenters. For some performances, there are simply no discounts. For other engagements, there may be discounts for select performances, specific seating areas, limited time offers, password access, or for special affiliations. Occasionally, discounts may be offered as the performance date nears. In all cases, any discounts offered cannot be applied retroactively and do not apply to previously purchased tickets. Please contact Ticketing Services at 619.570.1100 for details on specific events.
A: There is no required dress code. We recommend business casual or dressing as if you are going out to a nice event.
A: The length of individual performances can vary dramatically. As soon as we have secured an estimated performance length, it is posted on the individual Event Information pages on this website and is available by calling our Ticketing Services at 619.570.1100 (Mon – Fri, 10:00A–5:00P). Depending upon the event, we may have this information weeks in advance, but for some concerts and similar single performance events, the estimated performance length may not be available until the days leading up to the event. Please note: the timing provided is an estimate that has been provided by the performance presenter, based upon the best information available in advance. Performance length may change without notice.
A: Please plan to arrive at least an hour before the performance in order to go through security screenings. Come early and enjoy food and drink inside the theatres concession areas.
A: For all San Diego Opera, Broadway San Diego, ballet performances and most other special events, photographs, video, audio or recording of any type (including cell phones) are strictly prohibited. This includes when the artists take their bows at the conclusion of the performance. You may be removed from the venue if you violate the no-photography rule.
A: Shows specifically targeted to children are indicated as "family-friendly" in their event listing. Content of other performances may be intended for more mature audiences. For any event, all guests must have their own ticket, including children, and all tickets must be located in the same seating area. Some shows may have minimum age requirements. Please contact Ticketing Services at 619.570.1100 for more information.
A: Guests cannot be paged at the Theatre. While cell phones and pagers must be silenced during performances, that is the best means for someone to leave you a message. As an alternative, leave your exact seat locations (Theatre, event name, seating section, row and seat numbers) with relatives should the circumstance require.
A: Please email us at firstname.lastname@example.org. Include as many details as you can, including the event you attended, the date you lost your item, details about the item lost as well as where you think you lost it.
A: There is a wide variety of restaurants downtown and in the Gaslamp District within walking distance of both Theatres.
A: There are many hotels in the downtown and Gaslamp areas within blocks of both Theatres.